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Shipping & Returns

 

 

Last updated: July 1, 2026

Thank you for shopping with SignalRoot. We work with trusted third-party fulfillment partners to process, pack, and ship your order as quickly and reliably as possible.

Please review this policy before placing an order.

 
Order Processing Time
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Most orders are processed within 1–3 business days after payment is received.

During holidays, high-volume periods, supplier delays, or peak shipping seasons, processing may take up to 5 business days.

Business days are Monday through Friday, excluding weekends and public holidays.

 
Estimated Delivery Times
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Delivery times vary depending on the product, supplier location, shipping destination, carrier availability, customs processing, and seasonal shipping volume.

Estimated delivery windows:

  • U.S.-based supplier items: approximately 3–5 business days after processing

  • Internationally fulfilled items shipping to the United States: approximately 10–15 business days after processing

  • International orders: delivery times vary by country and may take longer due to customs, local carriers, or import processing

Some products may arrive sooner or later than the estimated delivery window.

 
Shipping Confirmation and Tracking
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Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking updates may take several business days to appear after your package has shipped. If tracking does not update immediately, this does not necessarily mean your order has not shipped.

 
Multiple Packages
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If you order more than one item, your products may arrive in separate packages. This can happen when items are fulfilled from different suppliers or warehouses.

You will not be charged extra shipping because your order arrives in multiple packages unless otherwise stated at checkout.

 
Shipping Delays
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We do our best to get every order delivered within the estimated timeframe, but delays can happen due to circumstances outside our control, including:

  • Carrier delays

  • Supplier processing delays

  • Customs processing

  • Incorrect or incomplete shipping addresses

  • High seasonal shipping volume

  • Weather disruptions

  • Transportation delays

  • Remote delivery locations

If your order appears delayed, please contact us at support@signalroot.co with your order number.

 
Incorrect or Incomplete Shipping Addresses
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Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order cannot be delivered because the address was incorrect, incomplete, refused, or unavailable, we may be unable to issue a refund once the order has shipped.

If you notice an address mistake, contact us immediately at support@signalroot.co. We can only attempt to update an address before the order has been processed or shipped.

 
Customs, Duties, Taxes, and Import Fees
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For orders shipped outside the United States, your order may be subject to customs duties, VAT, taxes, import fees, or other charges required by your country.

These charges are not always included at checkout and may be collected by your local customs authority or delivery carrier.

Customers are responsible for any customs duties, taxes, VAT, import fees, or similar charges required by their country unless otherwise stated at checkout.

SignalRoot is not responsible for delays caused by customs inspections, import restrictions, unpaid duties, or local customs procedures.

 
Lost or Severely Delayed Packages
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If your package appears lost, expired, or stuck in transit for an extended period, contact us at support@signalroot.co.

We will review the order, tracking status, delivery destination, and available fulfillment information. Depending on the circumstances, we may offer a replacement or refund if the order qualifies under our fulfillment partner’s protection guidelines.

General review windows:

  • U.S. orders: after approximately 45 days from shipment

  • Most international orders: after approximately 60 days from shipment

  • Brazil orders: after approximately 110 days from shipment

These windows may vary depending on the product, carrier, destination, and tracking status.

 
Delivered but Not Received
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If tracking shows that your order was delivered but you did not receive it, please first check:

  • Your mailbox or package area

  • Front desk, mailroom, or property manager

  • Neighbors or household members

  • Local carrier delivery updates

 

If the package still cannot be located, contact the shipping carrier and request written confirmation or a non-delivery certification when available.

SignalRoot may require carrier documentation before approving a refund or replacement for an order marked as delivered.

 
Returns and Refunds
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Return and refund eligibility depends on the order status, product condition, delivery status, and reason for the request.

If there is a problem with your order, contact us at support@signalroot.co as soon as possible.

For damaged, defective, incorrect, or missing items, you must contact us within 30 days of delivery.

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Damaged or Defective Items
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If your item arrives damaged, broken, defective, or non-functional, contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the defect or damage

  • Photos of the packaging, if applicable

  • Photos of the shipping label, if applicable

 

If the issue is confirmed, we may offer a replacement or refund.

Minor packaging damage does not qualify for a refund or replacement if the product itself is intact and functions properly.

 
Incorrect or Missing Items
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If you receive the wrong item, wrong variant, wrong color, wrong size, or an item is missing from your order, contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of what was incorrect or missing

  • Clear photos or video of the item received

  • Photos of the original packaging

  • Photos of the shipping label

If the issue is confirmed, we may offer a replacement or refund.

 
Order Cancellations
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You may request to cancel an order by contacting us immediately at support@signalroot.co.

A full refund may be available if the order is canceled before it has been processed or shipped.

Once an order has been processed, packed, or shipped, we may be unable to cancel it.

Certain products, including preorder items, customized items, or special-order items, may not be cancelable once payment has been made.

 
Product Not as Expected
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Please review all product descriptions, photos, specifications, size charts, compatibility notes, and included accessories before ordering.

We do not guarantee refunds for products that were correctly delivered but are no longer wanted, ordered by mistake, incompatible with your setup, or not preferred after delivery.

If you have questions about a product before purchasing, contact us at support@signalroot.co.

 
Return Instructions
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Do not send any product back without first contacting us and receiving return instructions.

Unauthorized returns may not be accepted or refunded.

Physical returns may not be required for damaged, defective, incorrect, or missing-item claims if the issue can be verified through photo or video evidence.

If a return is required, we will provide return instructions after reviewing your request.

Customers may be responsible for return shipping costs unless the return is due to a confirmed fulfillment error, damaged item, defective item, incorrect item, or missing item.

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Non-Returnable Items
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The following items may not be eligible for return or refund:

  • Items marked final sale

  • Used, altered, damaged, or mishandled products

  • Products damaged by misuse, improper installation, or normal wear and tear

  • Products without required photos, videos, or order documentation

  • Items reported outside the applicable review window

  • Orders older than 90 days

  • Items refused at delivery

  • Orders with incorrect or incomplete addresses entered by the customer

  • Items delayed due to unpaid customs duties, import taxes, or local customs restrictions

 
Refund Method
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Approved refunds are issued to the original payment method used at checkout.

After a refund is approved and processed, the time it takes for funds to appear depends on your bank, card issuer, or payment provider. This commonly takes 5–10 business days.

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Exchanges
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We do not offer traditional exchanges.

If your item is damaged, defective, incorrect, or missing, we may offer a replacement when eligible.

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How to Start a Shipping, Return, or Refund Request
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Email us at support@signalroot.co with:

  • Your full name

  • Order number

  • Email address used at checkout

  • Product name

  • Reason for the request

  • Photos or video evidence, if applicable

  • Photo of the shipping label, if applicable

We will review your request and respond with next steps.

 
Contact
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SignalRoot Customer Care
Email: support@signalroot.co

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