Question 1

How long does it take to process my order?

Accepted Answer

Most orders are processed within 1–3 business days after payment is received. During holidays, high-order volume, or supplier delays, processing may take up to 5 business days.

Question 2

Can I cancel my order?

Accepted Answer

If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.Please contact us as soon as possible at support@signalroot.co with your order number. Once an order has been processed or shipped, cancellations may no longer be possible.

Question 3

Can I change my shipping address after placing an order?

Accepted Answer

If you entered an incorrect shipping address, contact us immediately.We can only attempt to update your address before the order has been processed or shipped. Once an order has shipped, address changes cannot be guaranteed.

SignalRoot Help Center

Frequently asked questions

How long does it take to process my order?

Can I cancel my order?

Can I change my shipping address after placing an order?