Most orders are processed within 1–3 business days after payment is received. During holidays, high-order volume, or supplier delays, processing may take up to 5 business days.

If your order has not yet been processed or shipped, we may be able to cancel it and issue a full refund.Please contact us as soon as possible at support@signalroot.co with your order number. Once an order has been processed or shipped, cancellations may no longer be possible.

If you entered an incorrect shipping address, contact us immediately.We can only attempt to update your address before the order has been processed or shipped. Once an order has shipped, address changes cannot be guaranteed.